Lead hotel operations across Front Office, Housekeeping, F&B and Maintenance

Own daily performance: occupancy, ADR, RevPAR, guest satisfaction, cost control

Workforce planning: rosters, hiring, training, performance & WHS compliance

Revenue management with PMS/Channel Manager (e.g., Opera/Cloudbeds), rate & inventory strategy

Budgeting & reporting to ownership (weekly/monthly KPIs)

Supplier management; coordinate preventatives & rectifications with Maintenance

Oversee compliance: RSA/Food Safety, audit readiness, cash controls, incident response

Handle escalations/complaints; be available for after-hours decisions as needed

About you - skills & experience

3-5+ years hotel operations leadership (Hotel/Assistant/Duty Manager level)

Strong people leadership; proven record improving RevPAR, costs and guest reviews

Proficient with PMS/Channel Manager and OTA extranet management

Solid budgeting, forecasting and reporting skills (Excel or BI tools)

Excellent communication and stakeholder management; calm under pressure

Desirable: Hospitality/Business Diploma, RSA, Food Safety Supervisor, First Aid

Visa sponsorship (TSS 482) may be considered for exceptional candidates who meet the criteria.