Job Description: Medical Receptionist
Location: Glen Waverley, VIC
Employment Type: Full-time / Part-time
About Us:
Our company is a trusted provider of holistic health services, including speech therapy, occupational therapy, physical therapy, psychology, nutrition, and nursing support. We are dedicated to delivering high-quality care and support to clients of all ages, ensuring they receive the best possible outcomes through individualized and group programs.
As we continue to grow, we are seeking a friendly, well-organised, and professional Medical Receptionist to join our team. This is a fantastic opportunity for someone passionate about healthcare and customer service to make a real difference in the lives of the most vulnerable in our community.
Key Responsibilities:
- Greet clients and visitors warmly, ensuring a welcoming and professional environment.
- Answer incoming phone calls, handle inquiries, and schedule appointments efficiently.
- Manage the daily appointment calendar for multiple practitioners and therapists.
- Coordinate client intake and ensure all required documentation is collected and filed accurately.
- Handle billing and payment processing, including Medicare, NDIS, and private health insurance claims.
- Maintain accurate and up-to-date client records using practice management software.
- Ensure the reception area is clean, organized, and well-stocked with necessary materials.
- Assist with administrative tasks, including correspondence, reports, and ordering supplies.
- Liaise with therapists and clinical staff to ensure smooth daily operations and excellent client care.
Key Requirements:
- Previous experience as a medical receptionist or in a similar administrative role (experience in allied health settings is highly desirable).
- Strong interpersonal and communication skills, with a warm and professional demeanor.
- MUST be able to communicate orally in fluent English in a fast-paced health care clinic with clients, practitioners, and staff.
- Ability to understand Mandarin OR Cantonese is highly regarded, as we serve a culturally diverse clientele.
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using practice management software and Microsoft Office Suite.
- MUST have knowledge of NDIS and HCP, experience with Medicare or private health insurance and billing processes is an advantage.
- High attention to detail and confidentiality when handling client information.
- Ability to work collaboratively as part of a multidisciplinary team.
What We Offer:
- A supportive and inclusive workplace culture.
- Opportunities for professional development and career growth.
- Flexible working arrangements to suit your lifestyle, including working from home time.
- Competitive remuneration package based on experience up to $40 per hour.
- The chance to be part of a company that will make service quality our priority.
