Position Number: 0064281
Role type: Full-time/Continuing
Department: Business Services
Salary: UOM 7 – $106,432 – $115,211 p.a. plus 17% super
- Design, develop, and maintain ServiceNow applications and platform extensions, ensuring seamless support for all ServiceNow-based services
- Work on a strategic enterprise service management platform within a collaborative team, contributing to innovative solutions in a prestigious academic institution.
- Brilliant benefits and a flexible hybrid work environment!
About the Role
Working under the guidance of the ServiceNow Technical Lead this role involves estimating work effort, designing and developing ServiceNow applications, maintaining the platform, and supporting all ServiceNow applications, including custom extensions.
Your responsibilities will include:
- Managing assigned ServiceNow development and support tasks, including triage, analysis, service restoration, request fulfilment, defect resolution, and enhancements, in line with documented service level agreements.
- Overseeing ServiceNow upgrades, releases, patches, and hotfixes across production and non-production environments, following SDLC best practices to maintain controlled, auditable development and testing processes.
- Delivering platform and application monitoring, preventative maintenance, and continuous improvement initiatives to achieve high client satisfaction KPIs.
Who we are looking for
We’re looking for people who will effectively work closely with the team, the ServiceNow Solutions group, and wider University teams to plan, architect, design, and develop complex applications on the ServiceNow platform.
You will also have:
- ServiceNow Certified Application Developer with an appropriate tertiary qualification and/or equivalent mix of education/training and relevant experience.
- Strong functional and technical expertise in the ServiceNow platform, with experience in delivering large-scale ServiceNow implementations.
- Extensive development experience within large organisations.
- Proven skills in creating business rules, UI actions, form sections, notification events, and client scripts (JavaScript), including AngularJS, on the ServiceNow platform.
- Comprehensive experience in enterprise application development, encompassing analysis, design, development, testing, implementation, documentation, and support, with a thorough understanding of the SDLC.
- In-depth knowledge of system design and development within Service-Oriented Architecture, including web services integration using XML, REST, SPML, SOAP, and HTML.
Please note: Visa sponsorship is available for this position!
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses.
