About Us
A fast-growing international trade and import/export company serving a global customer base across multiple markets. To maintain our high standards of customer service in a multicultural environment, we are expanding our team and seeking efficient, adaptable, and customer-focused professionals.
As a Customer Service Specialist, you will be responsible for order processing, client communication, and marketing support, ensuring a smooth customer experience. If you are detail-oriented, proactive, and eager to grow in an international business setting, we encourage you to apply.
Since we work with clients and suppliers from various countries, communication skills are essential:
- Proficiency in English is required for daily business interactions.
- Mandarin proficiency is preferred to assist with communication with Chinese suppliers and business partners.
- Additional language skills are highly valued as they help us better serve our global customers.
Key Responsibilities
- Process and verify customer orders to ensure accuracy
- Monitor and manage inventory, making adjustments as needed
- Communicate with customers via SMS, email, and other platforms
- Assist the marketing team with content creation for promotions and social media campaigns
- Organize and maintain shipment data to support logistics operations
- Collaborate with internal teams to improve customer service processes
- Work Schedule
Work Time & Salary
Day Shift: 9:00 AM – 6:00 PM (including a 1-hour break)
Night Shifts: 19:00 PM – 4:00 AM (including a 1-hour break)
Hour rate start from $30
Our Docklands office is conveniently located in the CBD, offering a modern and easily accessible work environment.
What We’re Looking For
- Strong attention to detail and efficiency in task execution
- Problem-solving skills and the ability to handle customer inquiries effectively
- At least 1 year of local work experience or 3+ years of living experience in Australia
- Excellent customer service and communication skills
- Flexibility to work different shifts, including night and weekend shifts
- Proficiency in English (required) for business communication
- Mandarin proficiency is preferred for supplier and partner communication
- Additional language skills are a plus for serving a diverse customer base
What We Offer
- Competitive salary and performance-based bonuses
- Clear career progression and fast-track promotion opportunities
- Comprehensive training and support from experienced leaders
- Paid annual leave and superannuation benefits
- Team-building activities and a collaborative work environment
Why Join Us?
We don’t just offer a job—we provide a clear career development path. We value efficiency, professionalism, and teamwork and are committed to helping our employees grow and succeed.
We also offer employer-sponsored visa opportunities for eligible candidates, supporting long-term career development and stability within our company.
Whether you are looking for a stable position or an opportunity to develop your career in international trade, we welcome motivated, adaptable, and results-driven individuals to join our team.
