Introduction
We seek a Motel manager to join our company.
As a manager, you will lead our resort’s day-to-day operations and ensure guest satisfaction. This includes managing the front desk, concierge, housekeeping and reservations. You will administer and oversee all aspects of the hotel, including sales, operations and human resources.
The ideal candidate should have excellent management and customer service skills and a strong background in the hospitality industry. If you’re passionate about delivering exceptional guest experiences and leading a team to success, we want to hear from you!
We offer competitive remuneration packages as per the industry standards alongside a growth-focused and pleasant working environment with plenty of travel opportunities.
Objectives of this role
- Promote a positive atmosphere in the hotel while maintaining a professional culture.
- Manage reservations through mobile apps and websites, monitor inventory through point-of-sale systems and facilitate guest arrivals with room allocations.
- Create and implement policies and procedures to ensure smooth hotel operations in guest services, housekeeping, maintenance and security areas.
- Maintain contracts with suppliers and vendors to ensure the hotel has the necessary supplies and equipment to operate effectively.
- Ensure the hotel complies with all relevant regulatory requirements like health and safety regulations, labour laws and licensing requirements.
Your tasks
- Oversee routine operations, including front desk, housekeeping, managing staff, ensuring guest satisfaction and maintaining the physical facilities.
- Train staff members, including front desk clerks, housekeepers, food & beverage team, maintenance workers and administrative staff.
- Addressing guest complaints and concerns, monitoring guest feedback and implementing changes to improve customer satisfaction.
- Planning and implementing capital improvements to the hotel, such as renovations, upgrades or expansions.
- Manage inventory to meet financial goals and provide leadership to hotel staff members when required.
- Create a memorable customer experience by delivering on guest expectations while exceeding them.
Required skills and qualifications
- 5+ years of experience as a hotel manager, hotel operations manager or a similar role.
- Experience managing a luxury or high-end hotel and a large team of staff.
- Demonstrated success in managing regular operations, including guest experience and operational performance.
- Possess strong communication skills to effectively interact with guests, staff members and vendors.
- Ability to resolve problems quickly, such as guest complaints or staff conflicts.
- A keen eye for detail to monitor all aspects of the hotel’s operations, from housekeeping to food & beverage services.
- Excellent sales and marketing acumen with great interpersonal skills.
- Fluency in English, Hindi and at least one other regional language (Gujarati, Marathi, Bengali, Punjabi, Telugu, Tamil and/or Kannada).
- Ability to work flexible hours, including nights, weekends and holidays.
- Willingness to travel and/or relocate, domestically or internationally.
Preferred skills and qualifications
- Bachelor’s or Diploma Level in hospitality management or a related field.
- Multilingual skills (speaking, reading and writing) in French, German,Hindi and/or Mandarin Chinese.
- Strong leadership skills, problem-solving understanding and commitment to providing excellent customer service.
- Visa sponsorship available for the suitable candidate at an award wage package of $65,000-$80,000 (depending on experience).
