“Operations Manager”
About Us:
Our objective is to give person focused support and to improve the mechanisms, efficiency and accessibility to national services for those with life-altering disabilities. Our mission is to enhance their lives and promote their independence. We shall achieve this through working consultatively with people with a disability and their families/guardians.
We are resolutely committed to our core objective, which is centred around providing comprehensive and person-focused support to individuals facing life-altering disabilities. Our primary aim is to significantly enhance the mechanisms, efficiency, and overall accessibility of national services dedicated to addressing the unique needs of this community. We recognize the challenges that people with disabilities encounter daily and are dedicated to crafting tailored solutions that foster empowerment and improve their overall quality of life.
The Role:
- Strong experience in the development and delivery of programs for people with an intellectual and developmental disability including from a CALD background.
- Knowledge and understanding of disability sector funding and new innovation funding including NDIS.
- Experience with NDIS is advantageous.
- Demonstrated management leadership capacity, including staff supervision and performance management. Knowledge of employment law practices and how this affects day to day supervision.
- High-level knowledge and understanding of the policy, procedures and standards pertaining to the provision of disability services.
- Ability to think innovatively, affect change and shape positive workplace culture.
- Experience in motivating, developing and guiding direct reports, support productive working relationships and creating flexible, responsive environments.
- Demonstrated working commitment to social justice principles, access and equity.
- High level customer/sales and networking/marketing service skills
- A thorough understanding of issues affecting Aboriginal people living in remote locations.
- Excellent oral and written communication skills with the ability to communicate effectively with people from diverse backgrounds.
Leadership and Management
- Provide overall direction and leadership to employees, ensuring they understand strategic and operational objectives and how they translate into service delivery plans.
- Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, training programs, and core values.
- Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
- Ensure effective implementation of employee training needs analysis and training delivery to enable them to perform their role effectively.
- Promote a client-focused culture across all service delivery areas.
- Develop, implement, and maintain budgetary and resource allocation plans.
Service Design, Delivery, Promotion & Advocacy
- Develop high quality and responsive services that meet client needs.
- Develop appropriate communication and marketing strategies to promote disability services externally.
- Support the CEO to build and maintain strong partnerships with key internal and external stakeholders and to improve and expand GHS’s services within the sector.
Administration and accountability
- Keep informed of changes in legislation, regulation and standards that relate to NDIS services and ensure policies and procedures are updated to reflect them.
- Monitor reporting within the programs to ensure that contractual requirements are being met within defined timelines.
- Ensure long term sustainability of funding for core services and programs through innovation and outstanding service delivery,
- Ensure feedback and complaints about service delivery is obtained and acted upon.
Other Duties
- Any other duties as reasonably requested.
What are we looking for:
- Tertiary qualifications, in Social Work, Psychology, Disability or a related field.
- Minimum of 5 years of managerial experience
- Management experience within the Disability, Aged Care or Social/Community Services Industries
- Current National Police Check (less than 1 year)
- NDIS Worker Screening Check
- Working with Children Check
- Proof of double Covid-19 vaccination
- 2 Reference checks
- Willing to work in Australia with a valid passport.
- The applicant must possess a valid Victorian full driver's license and be proficient in navigating various locations. Additionally, having valid car insurance coverage is essential for this role.
Visa Sponsorship Information:
- We are open to sponsoring the right candidate for a visa if they meet the necessary qualifications.
- Visa sponsorship is available for eligible candidates.
Job Type: Full-time
Pay: $80,000.00 – $100,000.00 per year
Ability to commute/relocate:
- Dandenong, VIC 3175: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor Degree (Required)
Experience:
- Operations management: 5 years (Required)
Work Authorisation:
Work Location: In person
