Details
Skills
Project Management (Prince 2 certified/ PM / Agile methology)
Testing (QTP, Quality Center, Regression Testing, Automation, Designing Test Cases, User Acceptance Testing)
An IT Professional skilled in IT Service Management, People / Team Leadership, ITIL (Incident, Change, Release, Configuration, Availability, Capacity, Problem & Request Management and Service Level Management), SLA/OLA, IT-Service-Reporting, Processdesign, Service Support, ITIL Service Delivery, ITIL - ICT Infrastructure
Service Now
Processmanagement in Banking and Insurance, Banking Process analysis, Business Analysis
Mainframe IKV, RMS, IKV, Host - Mainframe, SCLM, KVS, Deployment Management Host, Z/OS, Cobol, CICS, JCL, SQL
JIRA Management | JIRA Development | Confluence | GCM | Maestro TWS
About
I am an enthusiastic Senior Consultant and ICT Business Analyst with a Master's degree in Mechatronical Engineering from the University of Applied Sciences - Frankfurt and over 20+ years experience in providing Customer Service Excellence.
An ITIL certified IT Professional with huge experience in Global Program, Project Management and Analytical Skills.
I am Proactive team player adept at identifying and implementing customer service solutions, operational enhancements and facilitating the flow of critical information with a connection to the underlying technology. Specialization in Project Management, Business Analysis, Customer Service and Strategy with a dedication to exceeding goals in accountability and client satisfaction.
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