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Details
English Language Proficiency:
Native
Job Title:
Fine dining Waitress
Company Name:
Princess cruise ship
Start Date:
11/12/2024
Finish Date:
Present
Job Summary:
Provides a courteous, professional and personalized food service.
Ensures that tables in his/her assigned station are set up according to Company standards,
maintaining them in a clean and orderly fashion.
Presents the menu to the guests according to Company standards and assists guests in ordering by
describing the menu.
Remembers guest food allergies and/or intolerances.
Takes guest orders by iPad or in writing, obtaining the complete preference.
Advises alternative dishes that may suit the guest and assist them with choices.
Ensures a prompt service of menu courses to guests.
Offers guests condiments and side dishes and ensures prompt service thereof.
Fulfills guest beverage requests.
Liaises with the bar personnel to fulfill guest bar beverage requests.
Delivers complimentary wine service to guests.
Ensures that food service at cocktail parties and private events as well as culinary enrichment events
(i.e cooking demonstration) is presented as per Company standards.
Assists with regular inventories of restaurant department equipment.
Properly and carefully handles all table linen and irons linen laid on the table if required.
Cleans and maintains area and equipment according to Public Health standards.
Executes strict Public Health practices in all aspects of the position.
Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s
completed internally or by external authorities.
Properly and carefully uses ship equipment and truthfully reports faulty or broken equipment.
Attends all training sessions with the aim to further improve his/her level of performance.
Follows the 10 ‘Non-Negotiable’ steps of service at all times.
Displays a thorough knowledge of the ships daily activities to be able to advise the guests.
Confidently and professionally engages with guests, using the guest names at all times.
Adherence to the Company’s code of conduct at all times
Ensures that tables in his/her assigned station are set up according to Company standards,
maintaining them in a clean and orderly fashion.
Presents the menu to the guests according to Company standards and assists guests in ordering by
describing the menu.
Remembers guest food allergies and/or intolerances.
Takes guest orders by iPad or in writing, obtaining the complete preference.
Advises alternative dishes that may suit the guest and assist them with choices.
Ensures a prompt service of menu courses to guests.
Offers guests condiments and side dishes and ensures prompt service thereof.
Fulfills guest beverage requests.
Liaises with the bar personnel to fulfill guest bar beverage requests.
Delivers complimentary wine service to guests.
Ensures that food service at cocktail parties and private events as well as culinary enrichment events
(i.e cooking demonstration) is presented as per Company standards.
Assists with regular inventories of restaurant department equipment.
Properly and carefully handles all table linen and irons linen laid on the table if required.
Cleans and maintains area and equipment according to Public Health standards.
Executes strict Public Health practices in all aspects of the position.
Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s
completed internally or by external authorities.
Properly and carefully uses ship equipment and truthfully reports faulty or broken equipment.
Attends all training sessions with the aim to further improve his/her level of performance.
Follows the 10 ‘Non-Negotiable’ steps of service at all times.
Displays a thorough knowledge of the ships daily activities to be able to advise the guests.
Confidently and professionally engages with guests, using the guest names at all times.
Adherence to the Company’s code of conduct at all times
Skills
Communication skills. ...
Organizational skills. ...
Listening skills. ...
Ability to be a team player. ...
Patience and composure. ...
Computer skills.
Excellent customer service
Complaints Management
Customer satisfaction surveys
Cashiering
Microsoft Office Suite
Ability to multitask
About
A dedicated and customer-focused waitress with 12 years of experience, skilled in providing exceptional service, efficiently managing tables, and actively engaging with patrons to ensure a positive dining experience, consistently exceeding customer expectations in a fast-paced environment.
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