Praveen D.
Details
In my role as Hotel Duty Manager and Restaurant Manager, I was responsible for overseeing the smooth operation of the hotel and its food and beverage outlets, ensuring compliance with budgetary, legal, and safety requirements.
Hotel Duty Manager Responsibilities:
Hotel Operations Oversight: I was responsible for overseeing the entire hotel operation during my shifts, taking full charge in the absence of the General Manager or Hotel Manager.
Guest Services: I handled check-ins/outs efficiently, upsold services, managed cashier duties, and ensured all guests had an exceptional experience.
Compliance and Safety: I supervised health and safety compliance, acted as the Chief Fire Warden in emergencies, and ensured the hotel met all liquor licensing requirements.
Leadership and Problem-Solving: I provided leadership to the team during high-pressure situations, resolved guest and operational issues, and facilitated smooth communication between departments.
Financial Management: I monitored departmental expenses, ensured revenue targets were met, and contributed to the overall profitability of the hotel.
Restaurant Manager Responsibilities:
Operational Leadership: I managed the restaurant, bar, and room service operations, ensuring smooth functionality while complying with health, safety, and legal requirements, including the Sale and Supply of Alcohol Act.
Team Management: I recruited, trained, and supervised staff to maintain high service standards, team morale, and professionalism.
Revenue and Budget Management: I implemented revenue-generating initiatives, controlled expenses, minimized wastage, and managed stock levels effectively.
Customer Experience: I delivered exceptional service, addressed complaints promptly, and ensured that all interactions reflected the hotel’s standards of excellence.
Asset Maintenance: I ensured all assets were well-maintained, conducted audits, and addressed operational deficiencies to maintain a high standard of presentation.
Skills
Exceptional Guest Service: Proven ability to exceed guest expectations and handle complaints effectively.
Hotel Operations Management: Expertise in overseeing daily operations, setting performance goals, and ensuring compliance with high standards.
Leadership and Team Management: Skilled in training, mentoring, and leading diverse teams across multiple departments.
Budget and Cost Control: Strong proficiency in managing departmental budgets and optimizing costs without compromising quality.
Luxury Service Expertise: Experience in delivering premium guest experiences in luxury hotel environments.
Front Office Operations: Knowledgeable in check-in/check-out processes, night auditing, and reservation systems.
Food & Beverage Management: Ability to oversee restaurant operations, maintain quality standards, and ensure regulatory compliance.
Problem-Solving: Adept at resolving operational challenges and making quick decisions in high-pressure situations.
Technical Proficiency: Competent in using hotel management systems (e.g., RMS, Opera) and handling financial reconciliation.
Adaptability and Multitasking: Versatile across roles and environments, demonstrating efficiency in both front and back-of-house functions.
About
I am a hospitality professional with over 9 years of extensive experience in various roles across New Zealand, the United Arab Emirates, and the United Kingdom. My career reflects a proven track record in hotel management, food and beverage supervision, and front office operations, emphasizing strong leadership, guest satisfaction, and operational excellence.
I have experience in Housekeeping, Food & Beverage, Front Office, and Back Office departments, having worked at reputed brands such as Fairmont, Accor, Rydges Hotels & Resorts, SLH Hotels, THC Group, and IHG Hotels & Resorts. I am committed and service-oriented in the hotel industry, engaging, passionate, and dedicated to delivering the finest top-notch quality service.
Currently serving as the Hotel Duty Manager and Restaurant Manager at Millennium Hotels & Resorts, I manage departmental budgets, oversee hotel operations, set performance goals, and maintain compliance with high standards. My previous role as Night Manager and Front Office Manager at Carlin Hotel, Queenstown, enhanced my expertise in directing luxury service operations, managing staff, coordinating emergency responses, and ensuring exceptional guest experiences.
In my positions as Assistant Night Manager at Holiday Inn Express & Suites and Food & Beverage Supervisor at Nugget Point Hotel, I gained valuable experience in revenue auditing, stock control, staff training, and promptly addressing guest concerns. My roles as Night Receptionist/Porter at COSA Hotel and Christchurch City Hotel demonstrated my ability to manage hotel operations independently while confidently interacting with guests and maintaining financial accuracy.
Earlier in my career, I worked as a Fairmont Gold Butler and Housekeeping Attendant at Fairmont Bab Al Bahr, Abu Dhabi, where I developed strong attention to detail, managed inventory effectively, and upheld high service standards. A brief stint as a Teaching Assistant in the UK showcased my adaptability and ability to support learning environments.
My professional journey underscores my dedication to providing high-quality service, strong leadership, efficient problem-solving, and continuous improvement in all aspects of hospitality operations. With comprehensive knowledge of front and back-of-house functions, I am eager to contribute to new opportunities.
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