At Acoem Australasia (Ecotech Pty Ltd), we provide our customers with innovative solutions to monitor the environment for air, water, blast and noise. We do this by designing, manufacturing, operating and supplying sophisticated monitoring equipment which means a cleaner, healthier and safer environment. We create environments of possibility.

As an experienced Field Service Technician, this is an excellent opportunity for you to utilise your sound technical knowledge. Ideally, your experience will be from an electronic/scientific instrumentation field where you have proven yourself by demonstrating strong troubleshooting skills. You must be a good written & verbal communicator, highly motivated and have the ability to work independently.
In this role, you would be responsible for routine and non-routine service work of existing projects:

• Responsible for training of new technicians
• Ensure service delivery of Branch maintenance contracts are in accordance with project deliverables, costs and relevant standards.
• Maintain and enhance customer relationships to leverage additional opportunities Assist sales and business development teams as required
• Ensure high levels of customer satisfaction in accordance with company requirements and position KPIs.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES:

• Installation, Servicing and Maintenance of Monitoring Equipment
• Coordinate installation and commissioning of monitoring systems in accordance with relevant standards (lab manual, Australian Standards, NATA, ISO17025, ISO9001, ISO45001, codes of practice etc)
• Perform routine and non-routine maintenance on assigned projects as per maintenance schedule
• Ensure that system documentation is maintained up to date and accurate
• Plan each field trip thoroughly to ensure all necessary tools, spares and equipment are available to complete pending and current tasks
• Ensure sufficient equipment/spares are on hand to attend most foreseeable failures for assigned projects
• Ensure servicing work is carried out in accordance with customer requirements, the directives of the Data Reporting Services Department, and the requirements of the Quality management System
• Ensure that maintenance procedures are followed thoroughly and efficiently on time and on budget
• Manage resolution of daily faults
• Ensure all test / calibration equipment certification is up to date.
• Attend and maintain required certification and site inductions as required
• Provide on-site and remote (telephone) support and technical troubleshooting for customers as required
• Assist in the training of customers
• Client liaison and building long-term working relationships.

Safety culture

• Foster a “Zero harm at Work” total safety culture
• Ensure the branch is compliant with all HSE policies, procedures and management plans
• Ensure all safety observations are recorded, including at least 1 per quarter per staff member
• Ensure lone worker safety processes are implemented and maintained

QUALIFICATIONS, SKILLS & EXPERIENCE

Educational Requirements:

Must Have Qualifications

• Bachelor's degree, trade certificate or advanced degree in electrical/electronic or relevant scientific discipline

Desirable Qualifications

• Prior training on Acoem or competitor brand of environmental monitoring instrumentation or systems
• Project Management

Technical Competencies & Skills:

• Advance skills in fault finding and diagnostics
• Familiarity with electronic equipment & gas measurement technologies

Required Experience:

• 1+ years relevant Industry experience, preferably in a field technician/engineer role

Personal Attributes & Behavioral traits:

• Good communicator written & verbal
• Customer centric approach
• Highly motivated, disciplined, and self-managed
• Ability to work independently and as well as a team

Acoem is an equal-opportunity employer.

Visa Sponsorship: Nomination for temporary work visa and/or Permanent Residency will be considered for eligible candidates.