Lead Where It Matters — On the Ground, In Real Time

At 4C Group, operations don’t happen behind a desk — they happen on the floor, in the cold rooms, and alongside the people who keep supply chains moving.

As a national leader in fixed-price container packing and unpacking, we support some of Australia’s largest logistics and cold-storage providers. With a growing team of 600+ across five states, our reputation is built on strong partnerships, operational precision, and doing the job right every day.

With continued growth in Queensland, we’re looking for a hands-on Operations Manager to take ownership of our QLD branch and drive performance, safety, and culture across multiple client sites.

This is a high-impact leadership role for someone who thrives in fast-moving environments and enjoys being at the centre of operations, people, and decision-making.

About the Role

Based in Hemmant, you’ll lead daily operations across several customer locations, ensuring safe, efficient, and high-quality container unloading services — often within fast-paced cold-storage environments.

You’ll manage a core team of 5–6 staff (including Area Managers and office support), who in turn oversee 150+ frontline workers each day. Your focus is ensuring they have the resources, workforce coverage, and leadership needed to consistently deliver.

You’ll work closely with clients, recruitment, and senior leadership, acting as the key operational voice for Queensland.

What You’ll Be Responsible For

Operational Leadership

• Oversee daily operations across the QLD branch
• Support and mentor Area Managers and support staff
• Conduct regular client site visits
• Ensure MPS, SLA, DIFOT and OTP targets are achieved
• Drive safe, efficient unloading within required timeframes

Workforce & Planning

• Partner with recruitment to maintain strong labour coverage
• Coordinate training, inductions, and workforce planning
• Monitor performance and implement improvements
• Ensure teams are resourced to meet operational demands

Client & Stakeholder Engagement

• Build strong relationships with key clients
• Identify growth opportunities within existing accounts
• Act as the senior operational contact in Queensland
• Collaborate closely with executive leadership

Reporting & Compliance

• Prepare monthly KPI and performance reports
• Maintain audit-ready documentation within BMS
• Ensure WHS compliance and champion safety culture
• Provide clear reporting on branch performance

Team & Culture

• Lead and develop the operations support team
• Drive accountability and performance standards
• Support development and succession planning
• Foster a positive, high-performance culture

About You

You’re a proactive leader who takes ownership, solves problems quickly, and communicates with confidence.

You’ll ideally bring:

• Experience in container logistics, warehousing, transport, or labour hire
• Strong operational leadership background
• Proven ability managing both frontline and leadership teams
• Solid organisational and decision-making skills
• Understanding of WHS and safety-first environments
• Experience with scheduling or business management systems

Highly regarded:

• Certificate IV in WHS
• Forklift Licence
• Diploma/Degree in Logistics, Management, or similar