FixBox Phone Repairs is seeking a full-time Telecommunications Technician specialising in mobile device repair to join our growing team in the South West. The role involves diagnosing, repairing and servicing modern smartphones, tablets, and other electronic devices for customers across our two locations.

This position requires strong technical ability, attention to detail and the capacity to work efficiently in a fast-paced customer-service environment.

Key Duties

The successful applicant will be responsible for:

Diagnosing faults in mobile phones, tablets, and small electronics

Performing repairs including screen replacements, battery replacements, charging port repairs, and component-level board work

Troubleshooting software, firmware and connectivity issues

Performing micro-soldering and board-level diagnostics (or willingness to learn)

Using specialised tools and equipment safely and accurately

Maintaining repair logs, workflow notes and service records

Providing clear, friendly customer service and technical advice

Managing stock levels and parts inventory when required

Ensuring repair quality, workplace safety, and cleanliness standards are met

Working across Busselton, Dunsborough and Margaret River stores as needed

Skills & Experience Required

Applicants must demonstrate:

At least 2 years' experience in mobile device or electronics repair

Strong technical knowledge of Apple, Samsung and Android devices

Good understanding of electronics, circuits and diagnostic tools

Ability to work independently and maintain high repair quality

Excellent customer service and communication skills

Strong time-management and ability to handle multiple repairs

Valid Australian work rights (visa sponsorship may be considered for exceptional candidates)

Qualifications

Highly regarded but not mandatory:

Certificate III or IV in Electronics, Telecommunications, or ICT Support

Industry repair certifications (Apple, Samsung, iFixit, or similar)