Role type: Full time; Continuing
Department: Student and Scholarly Services
Salary: UOM 4 - $80,400 - $85,328 p.a. plus 17% super

Impactful administration role in a university health clinic / support diverse clinicians and patients / develop medical administration skills with strong training

Join our Health Service team and shape a seamless, caring experience for every patient you support.

Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research.

Your next career opportunity
You will provide reception and administrative support in a busy multidisciplinary university health clinic.
You will help students and staff access timely, safe care while growing your medical administration skills.

What you will deliver:

Provide welcoming, efficient front-of-house reception, managing patient enquiries, check-in and appointment scheduling.

Administer patient appointments, billing and clinical records using Best Practice, AutoMed and related Health Service systems.

Maintain accurate, confidential patient information in line with privacy, health records and clinical governance requirements.

Support quality, safety and accreditation activities, including infection control, OHS, and keeping clinic spaces organised.

Collaborate with clinicians and colleagues to resolve issues, improve processes and ensure smooth day-to-day operations.

You may be a great fit if you:

Bring experience in medical administration or healthcare reception within a busy clinical environment.

Use clinical practice management systems, including Best Practice, and learn new digital tools quickly.

Manage competing priorities with strong organisation, accuracy and attention to detail in record-keeping.

Communicate professionally and empathetically with diverse patients and stakeholders, maintaining confidentiality.

Uphold infection control, OHS and cleanliness standards to support a safe clinical environment.

Apply sound judgement and problem-solving in fast-paced situations, escalating issues appropriately when required.

Your new team – Health Service Team
The Health Service sits within Wellbeing Services in Student and Scholarly Services, supporting the University community. You will join a multidisciplinary clinic offering GP, psychology, psychiatry and specialist care to students and staff. The team values compassionate service, collaboration and continuous improvement, creating a supportive environment for developing medical administration skills.

Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities.