Description

Position:                                     Senior Service Technician

Wage Rate:                               Hourly rate with overtime

Employment Type:                   Permanent Full Time

Location:                                    AUST - WA - Midwest Region

• Senior Service Technician for Case IH Ag Dealership in Midwest Region.
• Relocation, housing, and visa are available for the right candidate.

The Company

Our client is a well-established Case IH Agricultural dealer specialising in new and second-hand agricultural machinery with dealerships located in the Wheat Belt and Midwest Region of Western Australia. We are looking for experienced individuals to join our team as a Senior Service Technician at either of our branches in Three Springs or Moora location in Western Australia.

About the Role

Skills required: true all-rounders that have technical experience in Agricultural equipment. Must be flexible in working across several fields with responsibility for Case IH Tractors, Combine Harvesters, process sprayers and self-propelled Sprayers providing timely: -

• Hourly Servicing
• Diagnosis & Repair
• Pre-Season equipment checks and reports
• Modifications & Upgrades
• Component Change Outs
• New Build Assembly
• New machine setup and client training
• Overhaul and rebuild

Main responsibilities will cover the following areas: -

• Customer Service and relationship management including: -
• Pre-delivery of new machinery including set up
• Advising farmers on technology and operation of new machinery
• Providing clients with diagnostic advice and repairs

-        Liaising with Case IH service staff on factory requirements

• Managing assembly, overhaul and rebuilds of new and used equipment
• Must have worked on broad acre (wheat) farming with the new series of harvester header fronts and large seeding equipment.
• Managing and scheduling mechanical work for workshop and field service crew
• Technical advice for workshop staff including EST and warranty management
• Writing up and managing quotes for service, repair, overhauls and warranty
• Scheduling Pre Season equipment services and checks – seeding & harvesting
• Liaising with in-house parts department for parts procurement, quotes and invoicing.

About the Candidate

We are looking for a candidate who has at least 10 years' experience in a Dealership.

Ideally, candidates must have Agricultural industry exposure as a Senior Service Technician or be able to move into the role quickly.  Candidate must possess a trade in either of the following;

• Ag Fitting,
• HD Fitting
• Diesel Fitting
• Mechanical Fitting
• Auto Electrical

To be successful, candidates will: -

• Be organised, able to cope with tight deadlines, able to multitask workloads
• Possess technical knowledge to quickly diagnose mechanical faults
• Estimate requirements for jobs regarding parts and time frames
• Focus on customer service with a high level of professionalism
• Be proficient with the dealer management system for parts and scheduling of work
• Use electronic service tools for diagnostics.
• A valid driver’s license is also essential.