About Us:

Located in the heart of Melbourne’s CBD, Clarion Suites Gateway is a well-established, all-suite four-star hotel operating under the international Clarion brand (Choice Hotels Asia-Pacific).

We are known for delivering consistent, high-quality guest experience and are currently seeking a motivated and capable Assistant Manager to join our Front Office leadership team.

The Role:

This is a hands-on leadership role within the Front Office, responsible for overseeing daily operations while ensuring exceptional guest service standards are consistently delivered.

You will act as a key point of contact for guests and staff, supporting the Front Office Manager in driving performance, service quality, and operational efficiency.

Key Responsibilities Include:

- Leading Front Office operations during shifts, ensuring smooth and professional service delivery

- Delivering a high standard of guest engagement, handling enquiries and resolving issues effectively

- Supervising and supporting Front Office team members

- Managing check-in/check-out processes and daily arrivals/departures

- Cash handling and ensuring compliance with financial procedures

- Coordinating with housekeeping and other departments to ensure room readiness and guest satisfaction

- Maintaining a strong presence in the lobby and public areas

- Supporting security awareness and overall hotel presentation standards

About You:

We are seeking someone who is confident, professional, and capable of taking ownership of the Front Office environment.

You will bring:

- Minimum 2 years’ experience in a hotel Front Office or supervisory role

- Previous experience as Duty Manager / Assistant Manager highly regarded

- Working knowledge of Opera (or similar PMS)

- Strong communication and problem-solving skills

- A genuine commitment to guest service and attention to detail

- Ability to lead by example and remain calm under pressure

- Flexibility to work across a 7-day roster, including weekends and public holidays

- This role is suited to candidates looking to progress into a Front Office Manager position

Additional Information:

- Applicants must have full working rights in Australia (or be eligible for sponsorship)

- Please include your visa status and availability in your application

- References will be required