Key Highlights

• Own and grow high-value client accounts (not a sales role)
• Direct impact on revenue growth and client success
• Performance bonus up to $40K annually (paid quarterly)
• Work with global, high-calibre tech clients
• Visa sponsorship available for high-performing candidates

About Us

We are a fast-growing agency working with a global, high-calibre client base across the technology sector. Our work sits at the intersection of data, systems, and revenue — and we partner closely with our clients to drive measurable growth outcomes.

We operate as embedded partners to our clients — not a traditional agency. Our focus is on delivering ongoing value and driving long-term growth.

As we continue to scale, we are looking for a Customer Growth Lead to take ownership of key client relationships and play a critical role in driving retention and expansion.

The Role

This is not a traditional sales role.

You will take ownership of a portfolio of active client accounts and be responsible for ensuring strong relationships, consistent value delivery, and identifying opportunities for growth.

This role is ideal for someone who enjoys:

• Building strong client relationships
• Understanding how businesses grow
• Turning great delivery into additional revenue opportunities

Key Responsibilities

Client Ownership & Relationship Management (Core Focus)

• Manage a portfolio of client accounts end-to-end
• Build strong, trust-based relationships with key stakeholders
• Act as the primary point of contact for clients
• Ensure clients feel supported, understood, and consistently well-served
• Proactively identify risks and opportunities within accounts

Account Growth & Revenue Expansion

• Identify and drive opportunities to grow existing accounts
• Work closely with clients to align services with their evolving needs
• Lead conversations around performance, outcomes, and future opportunities
• Collaborate with internal teams to scope and deliver additional work
• Contribute directly to account revenue growth

Strategic Thinking & Advisory

• Develop a strong understanding of each client’s business and goals
• Translate delivery outcomes into clear business value
• Provide recommendations that improve performance and results
• Build credibility as a trusted partner over time

Delivery Coordination

• Work closely with internal delivery and technical teams
• Ensure work is delivered on time and to a high standard
• Maintain clear communication across clients and internal stakeholders
• Manage expectations and priorities effectively

Performance & Retention

• Own client satisfaction and retention across your accounts
• Ensure consistent delivery of value
• Build long-term, high-quality client relationships

About You

You are commercially aware, proactive, and relationship-driven.

You:

• Take ownership of your work and client outcomes
• Are confident communicating with clients
• Can identify opportunities beyond the immediate scope
• Are organised, reliable, and solutions-focused
• Enjoy working in a fast-paced, accountable environment

Required Skills & Experience

• 3–6 years’ experience in Account Management, Customer Success, or Client Services
• Experience in agency, professional services, or SaaS environments
• Proven ability to manage client relationships effectively
• Exposure to revenue growth or upsell within existing accounts
• Strong communication and stakeholder management skills
• Ability to work independently and take ownership

What Success Looks Like

• Strong, trusted client relationships
• High retention across your account portfolio
• Consistent growth within existing clients
• Clear alignment between client needs and delivered outcomes

Visa Sponsorship

Visa sponsorship available for high-performing candidates.

We are open to supporting strong candidates currently based overseas or on temporary visas in Australia, with a clear pathway for long-term opportunities.