Your New Company

You'll be joining a well-established business operating within a complex and highly customised technical landscape. The organisation runs both on-premises infrastructure and a deeply tailored legacy ERP system, supporting operations across Australia and a recently acquired New Zealand entity. You'll work closely with a small, hands-on IT team where you'll have real ownership, exposure to multiple technologies, and the ability to directly influence system stability, process improvement, and long-term transformation.

Your New Role

As the IT Systems Analyst, you'll work across infrastructure, SQL, and a highly customised ERP environment. This role suits someone who enjoys variety, technical depth, and working in a small IT team where you'll have real influence.

You will:

• Provide Level 2 support across Windows Server and core infrastructure.
• Analyse and debug SQL issues, including stored procedures.
• Support and maintain a heavily customised legacy ERP with no vendor support.
• Assist with integrating a newly acquired NZ business into the ERP system.
• Contribute to long-term planning for future system and ERP improvements.

This is a broad role covering day-to-day support, systems troubleshooting, and mid-range project work, with plenty of autonomy and ownership across the environment.

What You'll Need to Succeed

Technical Skills

• Strong experience supporting and configuring Windows Server and core Microsoft technologies.
• Proficiency in SQL, including tracing, debugging and writing stored procedures.
• Exposure to ERP systems - particularly customised, legacy or unsupported platforms.
• Experience delivering Level 2 infrastructure support (GPO, login issues, printing, server-side troubleshooting).

Preferred Background

• Experience working in a small team or SME environment where multitasking is essential.
• Background as a Systems Analyst, Senior Support Engineer, Coordinator, or Subject-Matter Expert.
• Experience supporting bespoke business systems with minimal vendor support.
• Understanding of wholesale, retail, manufacturing or distribution workflows (advantageous but not essential).