About us

BROWN ALI PTY LTD trading as The Country Plaza Halls Gap is located in the heart of the Grampians National Park. The Halls Gap village centre is only a short walk from the Country Plaza and so it makes an ideal base for sightseeing. The Country Plaza Halls Gap is a comfortably appointed property with 51 rooms and is officially rated 3½ stars by Star Ratings Australia. We are looking for an experienced and competent Manager to oversee daily operations and ensure the highest standards of guest satisfaction. The ideal candidate will report to the Director and work closely with our team to deliver outstanding customer service, manage the property, and drive sales initiatives.

Position: Full-time

Salary: $8000 - $85000 per year

Tasks & responsibilities:

• Managing and overseeing reservation, reception, room service and housekeeping activities
• Managing daily operations, including front office, housekeeping and maintenance of pool and front garden
• Overseeing purchasing activities and reporting upon the motel’s financial performance against the operational budget to achieve annual set targets
• Managing the operational performance of the motel through meeting and exceeding set budgetary requirements
• Planning and supervising bar, restaurant, function and conference activities and ensuring compliance with occupational health and safety regulations
• Maintaining high standards of cleanliness, safety, and security throughout the property and providing guests with local tourism information, and arrange tours and transportation
• Maintaining strong working relationships with the team, suppliers and stakeholders, ensure open lines of communication are maintained as well as providing effective leadership, guidance and communication
• Managing and resolving guest complaints in a timely and appropriate manner to ensure optimum guest satisfaction
• Assessing and reviewing customer satisfaction with the services provided

Skills and qualifications:

At least 5 years previous experience in motel or hotel management

Good clerical and computer skills, including knowledge of property management systems (GuestPoint & UseROSS will be looked upon favourably)

Competent maintenance and good problem-solving skills

Excellent communication, leadership, and organisational skills

High attention to detail and ability to work independently

Reliable and trustworthy with cheerful and pleasant personality

Multilingual candidates will get priority

Sponsorship may be offered only if an outstanding candidate is found and agrees to work for a long time