Description

We are seeking a highly organised and detail-oriented Office Administrator to support our education recruitment operations. This role is critical in ensuring smooth day-to-day administration, managing student enquiries, and assisting with admissions processing for international education placements.

You will act as the backbone of the office—handling enquiries, maintaining records, and supporting consultants to ensure a seamless client experience.

Key Responsibilities

1. Administrative Support

• Manage incoming emails, calls, and walk-in enquiries
• Maintain accurate student records in CRM (e.g. HubSpot)
• Organise documents and ensure compliance with internal processes
• Prepare and send standard correspondence and templates

2. Student Admissions Support

• Assist with student applications to colleges/universities
• Coordinate required documents (passport, academic records, English tests)
• Follow up with students to ensure complete applications
• Liaise with education providers for offer letters (CoE)

3. CRM & Data Management

• Update and track leads, enquiries, and application progress
• Maintain pipeline visibility for management
• Ensure all interactions are recorded properly

4. Appointment & Calendar Management

• Schedule consultations and follow-ups
• Send reminders and confirmations
• Support consultants with daily scheduling

5. Office Operations

• Manage reception duties and greet clients
• Maintain office presentation and organisation
• Handle basic invoicing and payment tracking

Requirements

• Previous experience in administration or customer service
• Strong organisational and multitasking skills
• Excellent written and verbal communication
• High attention to detail
• Ability to follow structured processes