Are you an experienced Office Manager, Customer Service or Customer Resolutions professional looking for a long-term career opportunity in Australia?

A well-established Australian business within the beauty and aesthetics industry is seeking a confident, highly organised and solutions-focused professional to join its busy Head Office team in North Parramatta.

This is a varied, hands-on position combining office management, customer service, complaint resolution, telephone and email enquiries, administration and day-to-day Head Office coordination.

We particularly welcome applications from experienced candidates who may require employer visa sponsorship, including applicants currently living in Australia as well as suitably qualified international candidates.

Visa sponsorship is available for eligible candidates.

About the Role

This is much more than a traditional call centre position.

You will play an important role in the day-to-day operation of the Head Office while also being a key point of contact for customers requiring assistance or resolution of more complex matters.

Your responsibilities will include:

• Managing the day-to-day administrative functions of a busy Head Office.
• Answering inbound customer calls and providing professional customer service.
• Managing customer enquiries, complaints and escalated matters.
• Taking ownership of customer concerns and working towards appropriate resolutions.
• Assisting customers with bookings, rescheduling, cancellations and general enquiries.
• Responding to customer enquiries via phone, email and other communication channels.
• Liaising with clinic managers and other departments to investigate and resolve customer matters.
• Coordinating general office administration, systems, records and documentation.
• Assisting with the organisation and smooth running of Head Office operations.
• Coordinating office supplies, equipment and general administrative requirements.
• Following up outstanding matters and ensuring tasks are completed.
• Supporting management and other Head Office departments where required.
• Helping coordinate workloads, priorities and administrative processes.
• Maintaining accurate records of customer communications and resolutions.
• Identifying recurring issues and opportunities to improve customer service and office processes.

This role is ideal for someone who enjoys variety, responsibility and problem-solving and is happy to assist wherever required to keep the office running efficiently.

About You

We are looking for someone who:

• Has previous experience in office management, customer service, customer resolutions, complaints management or administration.
• Is confident handling challenging customer conversations and escalated complaints.
• Has excellent telephone and written communication skills.
• Is highly organised and able to manage multiple priorities at once.
• Has strong problem-solving and decision-making skills.
• Is proactive and comfortable taking ownership of tasks through to completion.
• Has experience coordinating administrative processes and office operations.
• Has strong attention to detail and record-keeping skills.
• Is comfortable working in a fast-paced, results-focused environment.
• Has a professional, positive and solutions-focused approach.
• Is looking for a stable, long-term career opportunity.

Experience within beauty, aesthetics, medical, healthcare, retail, hospitality or another high-volume service industry will be highly regarded.

Visa Sponsorship Available

Employer visa sponsorship is available for eligible candidates.

We welcome applications from:

• Candidates currently living in Australia who require employer visa sponsorship.
• Temporary visa holders looking for a long-term sponsoring employer.
• Candidates currently sponsored by another employer who are looking for a new employment opportunity.
• Suitably qualified and experienced international candidates looking to relocate to Australia.
• Australian citizens and permanent residents.

Visa sponsorship is subject to the candidate meeting the relevant skills, experience, qualification and immigration requirements, together with employer approval.

Hours & Availability

This is a fully on-site role based in North Parramatta and is not a hybrid or work-from-home position.

Applicants must have flexibility to work weekends when required, including potentially every second weekend, as part of the rotating roster.

Occasional late-night Thursday availability may also be required.

Standard weekday hours can be discussed with the successful candidate.

Location

Our North Parramatta Head Office is conveniently located approximately 10 minutes from Parramatta Station, with access to public transport and free on-site staff parking.

Looking to Build Your Career in Australia?

If you are an experienced Office Manager, Customer Service or Customer Resolutions professional looking for a long-term opportunity with potential employer sponsorship, we would love to hear from you.

Whether you are already living in Australia and require sponsorship or are currently overseas and looking to relocate, eligible candidates are encouraged to apply.

Please submit your CV outlining your office management, customer service and complaints-resolution experience, together with your current location and visa/work-rights status where applicable.

Apply Now – Visa Sponsorship Available | Immediate Start