Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Caterpillar MineStar Implementation team has an opportunity for an energetic and committed person to join the technology group in our Perth office (or Adelaide / Brisbane).

Job Purpose:

You will be responsible for implementing our MineStar underground product suite (Command for underground and Fleet/Detect for Underground) at new customer sites including upgrades to existing MineStar customers. Implement system configuration and solutions to meet commercial contracts and mining business needs. You will support the dealer and customer during the installation and configuration of the software, debugging, testing, and integration of other systems to MineStar projects.

Job duties include by not limited too:

• Install and configure the complete underground MineStar system to meet commercial contract and site specific needs
• Support the implementation of system modules to specification and configure modules based on requirements gathered from customer’s business analysis
• Planning and execution of integrated testing and customer acceptance testing
• Ability to problem solve through technical investigation and resolution, including responding to customer questions
• Provide implementation technical training to end users and system administrators
• Perform implementation and integration tasks for internal and external customers
• Assist with documentation, training and functional specifications
• Follow project management process and implementation assignments
• Provide basic training on our standard implementation processes and usage of MineStar systems
• Lead end-to-end system implementations and upgrades by assessing scope, technical requirements, infrastructure readiness, integrations, and business needs.
• Collaborate with customers to ensure ICT prerequisites, hardware, software, network, and system compatibility requirements are met.
• Develop and execute detailed deployment, upgrade, testing, and rollout plans across lab, UAT, and production environments while minimizing operational impact.
• Install, configure, commission, validate, and optimize application software, databases, reporting tools, and integrated systems.
• Support business analysis, user acceptance testing (UAT), commissioning, and go-live activities, including backward compatibility and integration testing.
• Provide hypercare support post-deployment and complete technical documentation to ensure seamless handover to support and operations teams.

What key skills you will have;

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Problem Solving: Knowledge of approaches, tools, techniques for recognising, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
• Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of software & hardware products.

Top Candidates will also have;

• Technical Bachelor’s Degree and/or relevant experience in a related IT/technical/engineering role
• Extensive hands on experience with technical software system implementation, preferably in a mining environment
• Extensive hands on experience with IT system architectures, enterprise computing infrastructure and cybersecurity
• Hands on experience with (mining) heavy vehicle onboard technology system installation, configuration and commissioning
• Experience in Fleet Management implementations is highly desirable
• Experience in Underground mining is highly desirable
• The ability to develop relationships through excellent written and verbal communication skills
• Ability to work both independently and as part of a multi-disciplinary team
• Ability to undertake up to 25% domestic and international travel

Additional information:

• This position requires the candidate to work full-time in the Caterpillar Perth office. Caterpillar Adelaide or Brisbane offices will also be considered.
• Sponsorship maybe available for this position

This position requires working onsite five days a week.

Visa sponsorship is available for eligible applicants.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply